Frequently Asked QuestionsFAQs

1. What is bird's nest

Bird's nest is a precious food, it contains rich protein, amino acid and trace elements. Bird's nest is widely consumed for its rich and unique nutritional value and efficacy. It is believed to have nourishing and beautifying properties, nourishing yin and moistening dryness, enhancing immunity and improving skin health. According to the different materials for swallow nests, bird's nests can be divided into many types, mainly including golden silk bird's nest, cave bird's nest and light bird's nest. NESTMii selects natural 6A-grade dry-picked bird's nest, and uses the ancient method of hand-washing and three-picking to stew, which retains the nutritional value of bird's nest to the greatest extent. At the same time, we have a professional Michelin R&D team, and various seasonal restrictions and creative flavor combinations meet the needs of most users.

2. What is fish maw

Fish maw refers to the swim bladder part of fish or seafood. It has a special taste and rich nutritional value, and is a really expensive ingredient. Fish maw is mainly composed of collagen, protein, water and a small amount of fat. It has certain colloidal characteristics, and the taste is delicate and smooth. As a food material that contributes to beauty and health care, fish maw is beneficial to the health of the skin, joints and bones.

3. How to eat

  • All fresh stewed bird's nest, flower jelly and bird's nest drink can be opened and eaten immediately
  • Heating bird's nest: Soak the bird's nest bottle containing the product in hot water for about 15 minutes, wipe the bottle body, and enjoy immediately after opening the cap. PLEASE NOTE: Never put the bottle directly in the microwave!
  • Mixed with milk, the taste is more
  • It is recommended to refrigerate fish jelly products first, and then open the lid to eat, the taste is more delicious (Note: some flower jelly products will liquefy at room temperature, after receiving the product, put it in the refrigerator and immediately restore the solidified state)

4. What is the difference between fresh stewed bird's nest and bird's nest drink (bird's nest drink=mood drink)

5. The shelf life of NESTMii products

NESTMii products usually need to be refrigerated at low temperature (recommended storage temperature: 1-3°C, about 34-37°F) for 2-7 days . For details, please refer to the recommended tasting period in the details of each product. For long-term storage, you can put it in Frozen layer, all NESTMii products are freshly stewed and shipped, so please consume them as soon as possible to ensure the freshest taste Bird’s nest drink and bird’s nest flavor products containing fresh fruit and fresh milk are recommended to consume other flavors of fresh stewed bird’s nest and flowers as soon as possible within 48 hours The jelly is recommended to be consumed within 7 days of hesitation. NESTMii's tea products are free of additives and preservatives, so pay attention to eating them as soon as possible within the tasting period! Do not consume if found to be spoiled or expired. The tasting period starts at noon on the delivery/send day.

6. What are the advantages of NESTMii

NESTMii has excellent achievements and evaluations in the fields of technology, nutrition, processing, quality assurance, flavor, distribution and service. NESTMii adopts the ancient method of pure hand-washing and three-picking stewing, and Michelin's R&D team, which preserves the nutritional value of bird's nest and other products to the greatest extent and tastes that meet the needs of most users. NESTMii insists on guaranteeing the stewing and delivery on the same day, ensuring the freshness and nutrition of the products. In the process of processing, NESTMii adheres to the method of pure natural, no additives and no preservatives, thus ensuring the health of the product. At the same time, NESTMii adopts many-to-one customer service to ensure that any of your questions can be answered and resolved in the first time.

7. Delivery area and method

Purchases over $65 can be shipped, and all products are freshly made on the morning of delivery/mailing. NESTMii guarantees cold and fresh delivery across the United States, and delivery by NESTMii's professional drivers within California (delivery day delivery time: 12pm - 9pm); other The area adopts full ice bag insurance and UPS NEXT-DAY AIR Shipping service, the same day delivery, the next day arrival, NESTMii will bear most of the shipping cost for you, the postage starts at $28, the specific cost is as follows: (if the air express delivery price in the package is cheap)

8. On what platform can you buy our products?

  • You can add customer service WeChat inquiries (the most complete products, updated every week, there will be surprises and limited flavors!)
  • official website
  • airmart
  • Rice ball takeaway, panda takeaway, Weee! (fewer products)

9. What kind of people are our products suitable for?

NESTMii's products are safe and suitable for most people to consume under normal conditions. NESTMii has marked specific ingredients for all products. If you are allergic to any of the ingredients, it is recommended that you place an order carefully. For pregnant women, lactating women, hypertensive patients, and diabetic patients, it is recommended to consult a doctor or professional nutritionist for advice before using NESTMii products to understand personal health conditions and special needs.

10. How to participate in our activities (only for new customers)

Post pictures and show buyers to Moments/ins/Xiaohongshu, you can use the screenshots to get another bottle of Bird’s Nest Mood Drink next time!

11. What are the advantages of the VIP package?

NESTMii provides VIP users with an exclusive online butler to make plans for you, and strive to find the most suitable cycle nourishing program for you. And VIP users can participate in NESTMii's customized tasting meeting, so that you can better understand our products and activities.

12. How long/how much can you eat

Customers who have just started tonic are advised to take one bottle per day for the first three months, and reduce it to one bottle every other day after three months

13. How long in advance do you need to book

  • LA area: Orders placed before 1pm can receive the goods the next day
  • Out of state: Shipping will be arranged every Monday/Tuesday/Wednesday, so it is recommended to order a few days in advance so that we can arrange (due to the hot weather, we do not recommend customers from other states to buy products with a two-day shelf life)

14. How to change an order

  • If your order has not been shipped, you can contact customer service to cancel the order. Orders that have already been shipped cannot be cancelled.
  • Confirmed orders cannot add/delete product content. If you need to add new items, please place an order again
  • Confirmed orders cannot change the product content by themselves

15. How to choose the amount of sugar

  • Sugar-free: The kitchen will not add sugar at all during the production process, which will greatly affect the overall taste and texture of fresh stewed bird's nest, and may not cover the fishy smell of bird's nest. You can choose if you want to DIY your own drink.
  • Standard Sugar: We will use rock sugar.
  • Micro sugar: 50% sugar, rock sugar will be used

16. What to do if the received goods are deteriorated/missing/damaged

  • NESTMii will ensure that ice packs are provided during delivery and mailing to keep the product fresh. If there is deterioration within the recommended tasting period, please do not eat it and contact customer service in time to apply for reissue or refund.
  • If the received product is missing or damaged, please take a photo in time and contact customer service to apply for reissue or refund

Shipping & Return Policy

Be sure to read the following terms carefully before purchasing and confirm your acceptance

✅ I have read and hereby accept the terms and conditions of this agreement.

Shipping _

1. Shipping over $65, all products are freshly made on the morning of delivery/mailing

2. At present, we adopt Local Delivery in the Los Angeles area and the Bay Area , and the door-to-door delivery time on the delivery day: 12pm-9pm

3. In other regions, we will use ice packs to keep fresh and UPS NEXT-DAY AIR Shipping service, the first day of delivery and the next day's arrival! NESTMii will bear most of the shipping costs for you, starting from $28, the specific costs are as follows:

UPS official website original price:


Our prices:

0-3 bottles

4-6 bottles

7-9 bottles

10-15 bottles

16-20 bottles

21 bottles or more

UPS NEXT-DAY AIR

$28

$33

$38

$48

$58

Customer service inquiry

UPS NEXT-DAY AIR + signature fee

$32.95

$37.95

$42.95

$52.95

$62.95

Customer service inquiry


Prepare in advance:

Please confirm your address is correct and wait at home on the day of delivery, and provide a phone number where you can be reached.
On the day of delivery:
1. Since our products are sent immediately after being freshly stewed, and do not contain preservatives and additives, please be sure to wait for your takeaway at home during the delivery time. Check immediately upon receipt and refrigerate.
2. We will use cold fresh packaging + ice packs to create a refrigerated space in the takeaway box throughout the whole process. You need to put it in the refrigerator as soon as possible. If there is any problem, please contact customer service within two hours after delivery. Due to fresh food, we will not be responsible for two hours after the delivery time, please understand.
3. If you live in an area where items are easy to lose, please be sure to add $4.95 UPS signature service. Guarantee that the takeaway will not be lost
If there is no description, there will be no signature service by default, and we will not be responsible for lost packages.
After adding the signature service, you need to sign the takeaway in time to avoid being returned without signing for it. If the package is returned to the carrier due to personal failure to sign for it, we will not be responsible for the deterioration of the bird's nest.
Refund:
If there is any damage when receiving the takeaway, please contact the customer service immediately after receiving it, do not discard any packaging, and take 7 damaged photos from different angles according to the guide sent by the customer service. We can assist you and the courier company to appeal and obtain compensation. An appeal cannot be made for you without a photo that meets the requirements.
1. Please don’t worry about the liquid overflowing from the bottle cap. The air pressure during the air transportation will cause the gas in the bottle to compress and then expand, resulting in a small amount of liquid overflowing, which is a normal phenomenon.
2, We do everything possible to ship as planned, but are not responsible for deliveries delayed by weather or "acts of God". We do not offer refunds or exchanges once an order has been placed.
3. We will not be responsible for any loss caused by the following problems, including
· Shipping address is incorrect or incomplete
· Lost/stolen courier after delivery
· Delays caused by peak holiday season
· Weather-related delivery issues
· Drinks that cannot be used because the recipient has not followed the instructions (on the package)
4, Please check your package as soon as you receive it. All claims must be made within 2 hours of delivery time.
We hope to give you the best and most delicious experience, so if you make a mistake during the ordering process, please contact NESTMiiIUS on Wechat immediately or email us: cs@NESTMii.com
Hours of Operation: Monday through Friday between 9:00am and 8:00pm EST
Cancel/change order
Please notify us 48 hours prior to the requested delivery date (before 5:00 p.m. PT) for order cancellations, order changes, or address changes. Once your order has shipped, we cannot change the shipping address, content or recipient information.

If you have more questions or need further assistance, please feel free to contact us.